Cancellation & Refund Policy – Cab Booking India

Last Updated: 10 July 2026

This Cancellation & Refund Policy applies to all cab bookings made with Cab Booking India, including local cab services, airport transfers, railway station transfers, one-way cabs, outstation cabs, round trips, multi-city trips, and multi-day cab bookings.

By submitting a booking request, paying the applicable booking amount, or confirming a booking, the customer acknowledges that they have read, understood, and agreed to this Cancellation & Refund Policy.

1. Booking Confirmation and Advance Payment

A minimum advance booking amount equal to 10% of the estimated total trip fare is required to confirm a cab booking.

A booking will be considered confirmed only after Cab Booking India receives the required advance booking amount and communicates booking confirmation to the customer.

Payment of the advance booking amount confirms the customer's acceptance of this Cancellation & Refund Policy, Terms and Conditions, and other applicable booking policies.

2. Cancellation More Than 24 Hours Before Pickup

If a customer cancels a confirmed booking more than 24 hours before the scheduled pickup time, the customer will be eligible for a refund equal to 50% of the advance booking amount actually paid.

The remaining 50% of the advance booking amount will be retained as a cancellation charge.

3. Cancellation Within 24 Hours of Pickup

If a customer cancels a confirmed booking within 24 hours of the scheduled pickup time, the advance booking amount paid by the customer will be non-refundable.

No refund will be provided for cancellations made within 24 hours of the scheduled pickup time.

4. No-Show by Customer

If the customer does not arrive at the confirmed pickup location, cannot be contacted within a reasonable period, refuses to begin the trip, or otherwise fails to use the confirmed booking without cancelling according to this Policy, the booking will be treated as a No-Show.

In the event of a No-Show, the advance booking amount paid by the customer will be non-refundable.

The customer may also be responsible for any additional charges already incurred in arranging or dispatching the vehicle, where such charges were disclosed or are otherwise payable under the confirmed booking terms.

5. Round Trip, Outstation and Multi-Day Bookings

For round trips, outstation bookings, tour bookings, multi-city trips, and multi-day cab bookings, the customer agrees to pay the full fare for the originally confirmed booking duration, itinerary, and package.

If the customer voluntarily shortens, discontinues, or terminates the trip before the scheduled completion date for any reason, the customer will remain responsible for paying the full fare agreed for the original confirmed booking.

For example, if a customer books a cab for a 4-day round trip and voluntarily ends the trip after 1 or 2 days, the customer will still be required to pay the full fare agreed for the original 4-day booking.

No refund, discount, fare reduction, deduction, or adjustment will be provided for unused days, unused kilometres, early return, changes in personal travel plans, or voluntary early termination of the trip by the customer.

6. Changes or Rescheduling Requested by Customer

Requests to change the travel date, pickup time, vehicle category, pickup location, destination, itinerary, booking duration, or other confirmed booking details are subject to availability and approval by Cab Booking India.

A rescheduling request does not automatically cancel the original booking.

If Cab Booking India accepts the requested change, the customer may be required to pay any applicable fare difference, additional charges, or revised booking amount.

If the requested change cannot be accepted and the customer decides to cancel the booking, the applicable cancellation charges and refund rules under this Policy will apply.

7. Cancellation by Cab Booking India

Cab Booking India may cancel a booking due to vehicle unavailability, driver unavailability, operational issues, safety concerns, government restrictions, natural disasters, severe weather conditions, or other circumstances that make it reasonably impossible to provide the confirmed service.

Where Cab Booking India cancels a confirmed booking and is unable to provide a suitable alternative vehicle or service, the customer will be eligible for a refund of the amount paid to Cab Booking India for the affected booking, subject to applicable law.

Cab Booking India will not be responsible for indirect or consequential losses arising from cancellation of a booking, except where liability cannot lawfully be excluded or limited.

8. Vehicle Replacement

If the originally assigned vehicle becomes unavailable, Cab Booking India may provide an equivalent or suitable alternative vehicle, subject to availability.

Providing a suitable replacement vehicle will not be treated as cancellation of the booking.

If the customer refuses a reasonably suitable replacement vehicle and cancels the booking, the applicable customer cancellation rules under this Policy may apply.

9. Refund Processing

Eligible refunds will be processed after verification of the booking details, payment records, cancellation time, and refund eligibility.

Approved refunds will generally be initiated within 7 to 10 business days.

The time required for the refunded amount to appear in the customer's bank account, card, UPI account, or other payment method may depend on the applicable bank, payment gateway, or payment service provider.

Refunds will ordinarily be processed to the original payment method used for the booking, unless another method is required or agreed upon.

10. Payment Gateway and Transaction Charges

Payment gateway fees, bank charges, transaction charges, convenience fees, or other non-refundable charges may be deducted from an eligible refund where such deductions are permitted by applicable law and were appropriately disclosed to the customer.

11. Refund Requests and Booking Information

To request a cancellation or eligible refund, the customer must contact Cab Booking India Customer Support and provide the relevant booking details.

Customers may be required to provide:

• Customer name;

• Registered mobile number;

• Booking reference number;

• Travel date;

• Pickup location;

• Cancellation reason; and

• Payment or transaction details where necessary to verify the payment.

A cancellation or refund request will be considered received only when it is successfully communicated to and acknowledged by Cab Booking India through an authorised customer support channel.

12. Promotional Offers, Coupons and Discounts

Where a booking was made using a promotional offer, coupon, discount, or promotional code, any refund will be calculated based on the amount actually paid by the customer and the applicable terms of the promotional offer.

Coupons, promotional benefits, and discounts are not redeemable for cash unless expressly stated otherwise.

13. Force Majeure and Unavoidable Circumstances

Cancellations, delays, or service interruptions caused by events beyond reasonable control, including severe weather, floods, natural disasters, road closures, strikes, civil disturbances, government restrictions, epidemics, pandemics, or other force majeure events, will be handled according to the circumstances, applicable booking conditions, and mandatory provisions of Indian law.

14. Disputes Regarding Cancellation and Refunds

Customers should contact Cab Booking India Customer Support promptly if they believe a cancellation charge or refund decision is incorrect.

Cab Booking India may review booking records, payment records, communication history, cancellation time, dispatch information, and other relevant information when considering a complaint or dispute.

Nothing in this Policy limits any consumer right or remedy that cannot legally be excluded under applicable Indian law.

15. Changes to This Cancellation & Refund Policy

Cab Booking India may update or modify this Cancellation & Refund Policy from time to time to reflect changes in services, business practices, operational requirements, or applicable laws.

The updated Policy will be published on the Cab Booking India website with a revised “Last Updated” date.

The version of this Policy applicable to a booking will be determined according to the Policy in effect at the relevant time, subject to applicable law.

16. Contact Cab Booking India

For booking cancellations, refund requests, booking changes, or questions regarding this Cancellation & Refund Policy, customers can contact us:

Company Name: Cab Booking India

Business Address: E-411, Titanium City Center, Corporate Office, Anand Nagar, Ahmedabad, Gujarat, India

Customer Support Number: +91 92654 55654

Email Address: info@cabbookingindia.com

Website: cabbookingindia.com