Updated versions of this Privacy Policy will be published on our website with a revised “Last Updated” date.

Users are encouraged to review this Privacy Policy periodically.

25. Governing Law

This Privacy Policy will be governed by applicable laws of India.

Privacy rights, obligations, grievances, and disputes relating to personal information will be handled according to applicable Indian data protection laws and other mandatory legal requirements.

26. Contact Us and Privacy Grievances

For privacy questions, requests, complaints, or grievances relating to this Privacy Policy or the handling of personal information, you may contact Cab Booking India:

Company Name: Cab Booking India

Business Address: E-411, Titanium City Center, Corporate Office, Anand Nagar, Ahmedabad, Gujarat, India

Customer Support Number: +91 92654 55654

Email Address: info@cabbookingindia.com

Website: cabbookingindia.com

20. Business Transfers

If Cab Booking India is involved in a merger, acquisition, restructuring, financing transaction, sale of business assets, transfer of operations, or similar business transaction, personal information may be disclosed or transferred as part of that transaction.

Any such processing or transfer will be handled subject to applicable law and appropriate safeguards.

21. International Data Processing

Some third-party technology, analytics, advertising, communication, cloud, mapping, or payment service providers used by Cab Booking India may process or store information outside India.

Where personal information is transferred or processed outside India, Cab Booking India will handle such processing according to applicable Indian law and any applicable legal requirements concerning cross-border transfers of personal information.

22. Third-Party Websites and Services

Our website may contain links to or integrate with third-party websites, applications, payment gateways, mapping services, social media platforms, or other online services.

Third-party services operate according to their own terms, privacy policies, security practices, and legal obligations.

Cab Booking India is not responsible for the independent privacy practices, security, content, or policies of third-party websites and services.

Users should review the privacy policies and terms of relevant third-party services before providing personal information to them.

23. Automated Decision-Making

Cab Booking India does not ordinarily make decisions that produce legal or similarly significant effects on customers solely through automated processing without meaningful human involvement.

If our practices regarding automated decision-making materially change, we may update this Privacy Policy as required by applicable law.

24. Changes to This Privacy Policy

Cab Booking India may update or modify this Privacy Policy from time to time to reflect changes in:

Our services;

Business practices;

Technologies;

Third-party service providers;

Legal requirements;

Regulatory guidance; or

Other relevant circumstances.

Cab Booking India may request reasonable information to verify the identity of a person making a privacy request.

Certain requests may be restricted where processing or retention is necessary to provide services, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, or establish, exercise, or defend legal claims.

Privacy requests may be submitted using the contact information provided in this Privacy Policy.

17. Accuracy of Personal Information

Customers are responsible for providing accurate, complete, and updated personal, contact, payment, and booking information.

Customers should contact Cab Booking India if their personal information is inaccurate, incomplete, or requires updating.

18. Children's Privacy

Cab Booking India services are not intended to be independently booked or used by persons who are not legally capable of entering into a contract.

We do not knowingly permit children to independently book cab services.

Where personal information relating to a child is provided by a parent, legal guardian, or responsible adult for legitimate travel purposes, such information will be processed only as reasonably necessary to provide the requested services and according to applicable law.

19. Legal Disclosures

Cab Booking India may disclose personal information where reasonably necessary to:

Comply with applicable laws and legal obligations;

Respond to valid court orders or legal processes;

Respond to lawful requests from government or regulatory authorities;

Cooperate with law enforcement agencies;

Investigate fraud, illegal activities, accidents, security incidents, or safety concerns;

Protect customers, drivers, transport service providers, Cab Booking India, or other persons;

Enforce our Terms and Conditions and other policies; or

Establish, exercise, or defend legal claims.

The retention period may vary depending on the nature of the information, purpose of processing, contractual requirements, and applicable laws.

When personal information is no longer reasonably required, Cab Booking India may delete, anonymise, or securely dispose of it according to applicable law and our data retention practices.

16. Your Privacy Rights and Requests

Subject to applicable Indian law, users may have rights relating to their personal information.

Depending on applicable legal requirements, users may request:

Information about the processing of their personal information;

Access to certain personal information held by Cab Booking India;

Correction, completion, or updating of inaccurate or incomplete information;

Erasure of personal information where legally applicable;

Withdrawal of consent where processing is based on consent;

Grievance redressal regarding the processing of personal information; and

Other rights available under applicable law.

Marketing communications may be sent through email, SMS, WhatsApp, phone, or other available communication channels, subject to applicable law and consent requirements.

Customers may request to stop receiving promotional communications by using any available unsubscribe mechanism or by contacting Cab Booking India.

Even after opting out of promotional communications, customers may continue to receive necessary service-related communications concerning bookings, payments, safety, customer support, or legal and operational matters.

14. Data Security

Cab Booking India takes reasonable technical, organisational, and administrative measures to protect personal information from unauthorised access, misuse, loss, alteration, disclosure, or destruction.

Security measures may include access controls, restricted access to personal information, security monitoring, secure communication technologies, backups, and reasonable safeguards appropriate to the nature of the information processed.

However, no website, internet transmission, electronic communication, or data storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their devices, passwords, OTPs, and account or payment authentication information.

15. Data Retention

Cab Booking India may retain personal information for as long as reasonably necessary to:

Provide and manage cab booking services;

Complete transactions;

Maintain booking records;

Maintain accounting, taxation, and financial records;

Provide customer support;

Resolve complaints and disputes;

Prevent and investigate fraud;

Protect legal rights;

Establish, exercise, or defend legal claims; and

Comply with applicable legal and regulatory requirements.

Users may also control or delete cookies through their browser settings.

Disabling certain cookies may affect website functionality, user experience, analytics, or advertising personalisation.

13. Marketing Communications

Where permitted by applicable law, Cab Booking India may use customer contact information to send:

Promotional offers;

Discounts;

Cab booking offers;

Service updates;

Marketing communications; and

Information about services that may be relevant to customers.

Cookies may include strictly necessary, functional, analytics, and advertising cookies.

12. Cookie Consent and User Choices

Where required by applicable law, Cab Booking India will seek appropriate consent before activating non-essential analytics or advertising technologies.

Our website may provide a cookie consent tool that allows users to:

Accept all cookies;

Reject non-essential cookies; and

Manage cookie preferences.

These technologies may be used to:

Operate website functionality;

Remember preferences;

Maintain security;

Prevent fraud;

Understand website traffic;

Analyse user interactions;

Improve website performance;

Measure advertising campaigns;

Provide or measure personalised advertising where permitted; and

Improve our services.

When you use these features, information such as location searches, addresses, IP addresses, device information, location data, and other technical information may be processed by Google according to its applicable terms and privacy policies.

Route, distance, and travel time information provided through mapping services is an estimate and may differ from actual travel conditions.

11. Cookies and Similar Technologies

Cab Booking India and third-party service providers may use:

Cookies;

Pixels;

Tags;

Local storage;

Software development kits, where applicable; and

Similar technologies.

Cab Booking India does not intentionally collect or store complete payment card numbers, CVVs, card PINs, UPI PINs, online banking passwords, OTPs, or similar payment authentication credentials.

Third-party payment providers process information according to their own privacy policies, terms, security practices, and legal obligations.

10. Google Maps Platform and Location Services

Cab Booking India may use Google Maps Platform, Google Maps APIs, and related mapping or location services to provide:

Location searches;

Address suggestions;

Pickup and destination selection;

Maps;

Route information;

Distance estimates;

Travel time estimates; and

Other location-based website or booking features.

Customers should not send passwords, OTPs, card PINs, UPI PINs, CVVs, online banking passwords, or other confidential authentication information through WhatsApp.

The use of WhatsApp is also subject to the terms and privacy practices of the applicable WhatsApp service provider.

9. Razorpay and Payment Processing

Cab Booking India may use Razorpay and other authorised payment service providers to process online payments.

When you make an online payment, payment-related information may be collected and processed directly by Razorpay, banks, UPI service providers, card networks, or other payment service providers.

Cab Booking India may receive information such as:

Customer name;

Contact details;

Payment amount;

Payment method;

Transaction reference number;

Payment status;

Refund status; and

Other transaction information necessary to confirm payments, maintain records, process refunds, prevent fraud, and provide customer support.

When you contact us through WhatsApp, we may process:

Your mobile number;

Profile information made available through WhatsApp;

Messages and communications;

Booking details;

Pickup and destination information;

Travel information;

Images, documents, or other information voluntarily shared by you; and

Other information necessary to respond to your request or provide services.

Meta Pixel and similar technologies may collect or receive information relating to devices, browsers, website visits, interactions, actions taken on our website, cookie identifiers, and other technical or usage information.

Where required by applicable law, Cab Booking India will seek appropriate consent before activating non-essential advertising cookies, pixels, or similar tracking technologies.

Users may manage advertising preferences through applicable Meta account settings, browser settings, and cookie preference tools made available on our website.

8. WhatsApp Booking and Customer Communication

Cab Booking India may use WhatsApp and WhatsApp Business services to:

Receive booking enquiries;

Process booking requests;

Communicate with customers;

Send booking confirmations;

Share driver and vehicle details;

Provide payment-related information;

Send trip and service updates;

Provide customer support;

Respond to complaints and requests; and

Provide other booking-related communications.

Google Analytics may use cookies and similar technologies.

Where required by applicable law, Cab Booking India will obtain appropriate consent before activating non-essential analytics cookies or technologies.

Users may manage their cookie preferences through any cookie consent tool made available on our website and through their browser settings.

7. Meta Pixel and Advertising Technologies

Cab Booking India may use Meta Pixel and related Meta technologies to:

Measure website activity;

Understand user interactions;

Measure advertising campaign performance;

Improve advertising effectiveness;

Create and measure advertising audiences;

Deliver or measure relevant advertisements; and

Understand conversions resulting from advertising campaigns.

Drivers and transport service providers may receive information such as your name, mobile number, pickup location, destination, travel date, pickup time, itinerary, and other information reasonably necessary to arrange or provide the booked service.

Cab Booking India does not sell or rent customers’ personal information to third parties for their independent commercial use.

6. Google Analytics

Cab Booking India uses Google Analytics to understand how visitors interact with our website and to improve website performance, services, and user experience.

Google Analytics may collect or process information such as:

IP address;

Browser information;

Device information;

Approximate geographic location;

Pages visited;

Referring sources;

Website interactions;

Session information;

Cookie identifiers; and

Other website usage and technical information.

4. Legal Basis and Consent

Cab Booking India processes personal information where reasonably necessary to provide requested services, perform booking-related activities, comply with legal obligations, protect legitimate business and security interests, resolve disputes, prevent fraud, or where the customer has provided consent.

Where applicable law requires consent for specific processing activities, including certain marketing communications, analytics technologies, advertising technologies, cookies, or the processing of precise location information, Cab Booking India will seek appropriate consent.

Where processing is based on consent, users may withdraw their consent in accordance with applicable law.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Certain information may remain necessary to complete existing bookings, comply with legal obligations, resolve disputes, prevent fraud, or establish, exercise, or defend legal claims.

5. Sharing of Personal Information

Cab Booking India may share personal information where reasonably necessary to provide services, process transactions, operate our business, protect legal rights, or comply with applicable law.

Information may be shared with:

Drivers;

Vehicle owners;

Cab operators;

Fleet operators;

Transport service providers;

Vendors involved in providing booked transportation services;

Razorpay and other payment gateways or payment service providers;

Banks and financial institutions;

Google Maps Platform and other mapping or location service providers;

Google Analytics and other analytics service providers;

Meta Platforms and other advertising or marketing service providers;

WhatsApp and other communication service providers;

Website hosting providers;

Cloud storage and technology service providers;

Customer support providers;

Fraud prevention and security service providers;

Professional advisers, including lawyers, accountants, and auditors;

Government authorities, courts, regulatory bodies, and law enforcement agencies where required or permitted by law;

Parties involved in a merger, acquisition, restructuring, sale, or transfer of business assets; and

Other parties where you provide consent or where sharing is otherwise permitted by applicable law.

3. How We Use Your Information

Cab Booking India may use personal information to:

Receive and process booking requests;

Confirm and manage cab bookings;

Arrange transportation services;

Communicate booking and trip information;

Assign or share bookings with drivers, vehicle owners, fleet operators, or transport service providers;

Provide pickup and destination information to relevant service providers;

Process payments, invoices, cancellations, and refunds;

Verify transactions and maintain financial records;

Provide customer support;

Respond to enquiries, complaints, feedback, and disputes;

Send booking confirmations and service-related communications;

Provide safety-related and operational communications;

Prevent and investigate fraud, misuse, illegal activities, and security incidents;

Protect customers, drivers, service providers, our business, and other persons;

Operate, maintain, secure, and improve our website and services;

Analyse website traffic, performance, and user interactions;

Measure and improve advertising and marketing campaigns;

Personalise advertisements and marketing communications where permitted by applicable law;

Maintain business, tax, accounting, transaction, and legal records;

Establish, exercise, or defend legal claims;

Comply with applicable laws, regulations, legal obligations, court orders, and lawful government requests; and

Carry out other purposes with your consent or as otherwise permitted by applicable law.

The collection of precise device location information may depend on browser, device, and application permissions.

2. How We Collect Information

We may collect personal information:

Directly from you when you submit a booking or enquiry;

When you contact us through phone, WhatsApp, email, website forms, or customer support;

When you make a payment;

When you use our website or location-based features;

Through cookies, pixels, tags, and similar technologies;

From drivers, vehicle owners, fleet operators, and transport service providers involved in providing your booked service;

From payment gateways and financial service providers;

From analytics, advertising, mapping, communication, and technology service providers; and

From other sources where permitted by applicable law.

1.5 Location Information

To arrange cab services and provide location-based features, we may collect and process:

Pickup locations;

Drop locations;

Destination details;

Travel routes;

Address searches;

Location search queries;

Approximate location information; and

Precise device location where enabled by the user and required for a location-based feature.

Online payments may be processed through Razorpay or other authorised third-party payment service providers.

Cab Booking India does not intentionally collect or store complete card numbers, card PINs, CVVs, UPI PINs, online banking passwords, OTPs, or similar confidential payment authentication credentials.

Such information may be processed directly by the applicable bank, payment gateway, UPI service, card network, or other payment service provider according to their own terms and privacy policies.

1.4 Device, Technical and Website Usage Information

When you access or use our website, we may automatically collect certain technical and usage information, including:

IP address;

Browser type and version;

Device type;

Operating system;

Approximate location derived from IP address;

Pages visited;

Date and time of visits;

Time spent on pages;

Referring website or source;

Links or buttons clicked;

Website interactions;

Cookie identifiers;

Advertising identifiers, where applicable;

Error logs and diagnostic information; and

Other information relating to the use and performance of our website.

1.3 Payment and Transaction Information

When you make a payment, we may collect or receive:

Customer name and contact information;

Payment amount;

Payment method;

Payment status;

Transaction reference number;

Invoice information;

Billing information;

Refund-related information; and

Other information necessary to verify and manage transactions.

1.2 Booking and Travel Information

To process and manage cab bookings, we may collect:

Pickup and drop locations;

Travel dates and pickup times;

Selected vehicle category;

Trip itinerary and destinations;

Number of passengers;

Booking reference number;

Special booking requests;

Booking changes and cancellation information;

Customer support requests;

Complaints and feedback; and

Other information reasonably necessary to arrange or provide the requested cab service.